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The Emergency Response Centre is a competence centre that is regarded highly in Estonia and on an international level and that mediates rapid assistance and information that is not time-critical.
\r\n\r\nIndicator: results of the population satisfaction survey remain on the same level; data is also collected on the satisfaction of cooperation partners.
\r\n\r\n\r\n\r\nThe Emergency Response Centre is focused on further developing services and improving quality.
\r\n\r\nIndicator: long-term development plans of the Emergency Response Centre have been compiled, roles and processes are reviewed regularly and the tasks in the institution’s action plan are performed by the set terms.
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