Mission, vision and core values

Mission

We provide a reliable path to help and information, uniting people and solutions.

Vision

Our vision is to ensure the continuity of services at all times and in all situations. We are a trusted point of contact where information is clear, decisions are supported by data and analysis, and assistance reaches the right place at the right time. We test innovative solutions to make service processes even more efficient. The Emergency Response Centre evolves alongside the changing needs of society to provide the best possible assistance.

Professionalism means that our employees are given opportunities for self-development and to learn from their mistakes. We are open to cooperation and ready to take on responsibility.

Speed is of critical importance in our work, which is why we need to define all our activities and, if necessary, ask for advice, to ensure that help reaches those in emergencies as quickly as possible.

At the same time, we retain focus on the person at hand, as empathy and tolerance are also very important in our work. Our employees listen to, support and respect others – this enables us to understand peoples’ problems and worries.