Mission, vision and core values


We provide caring and professional help to people.


The Emergency Response Centre is a wiseand innovative organisationthat notices people’sneed for help andcreatesa sense of security in society..

Core values

In our work, we are guided by joint core valuesprofessionalism, speed and humanity.

Professionalism means that our employees are given opportunities for self-development and to learn from their mistakes. We are open to cooperation and ready to take on responsibility.

Speed is of critical importance in our work, which is why we need to define all our activities and, if necessary, ask for advice, to ensure that help reaches those in emergencies as quickly as possible.

At the same time, we retain focus on the person at hand, as empathy and tolerance are also very important in our work. Our employees listen to, support and respect others – this enables us to understand peoples’ problems and worries.

основные ценности