In most cases, the Emergency Response Centre will see the caller’s location on the map. There are two options for positioning: mast-based location information by the communications operator, and more precise location detection, i.e. Advanced Mobile Location (AML). AML works on newer smartphones with Android and Apple operating systems.

Mast-based location detection can provide location data at the accuracy of up to several kilometers, whereas AML technology allows for an accuracy of few meters.

If positioning does not provide a sufficiently accurate result and it is not possible to determine the location by using the map application, you can also give the Emergency Response Centre your coordinates.

In order to check your coordinates from your smartphone, it is necessary to have your GPS turned on. Location data can be seen from Google Maps, iOS Maps or the Compass application (Apple).

Positioning with the Google Maps application on different smartphones:

  • Enable use/detection of your location on the device. A tiny image of a compass arrow appears at the top of the screen.
  • Enable detection of your location in the Google Maps application.
  • When you open Google Maps, a blue dot appears in your location.
  • Upon using the Android operating system (e.g. Samsung, Huawei, LG, etc.), keep your finger on the blue dot until the coordinates appear on the top line (in some cases, the address is also displayed there).
  • Upon using the iOS operating system (Apple only), press on the blue dot and a white bar will appear at the bottom – My location. Scroll up the bar a little and you can also see the coordinates.
  • Forward the received coordinates to the Emergency Response Centre by reading them out loud to the call despecher on the phone.