Information system for processing emergency notifications

In order to handle emergency notifications, we use an information system, which is a technical tool used for everything starting from receiving an emergency notification to the arrival of police, ambulance or rescue workers.

In general, the system can be divided into three large parts:

  • event location data, which is gathered by positioning the location of the caller and which the rescue coordinator will specify during the call;
  • , on the basis of which the rescue coordinator will provide the initial risk assessment to the event, i.e. they will set the level of severity, which determines the number of people in the dispatch sent to scene and how urgently they have to be sent out;
  • GIS-112 digital map, which indicates the caller’s location, as well as ambulance, rescue and police vehicles in real time and which is used by the system to calculate the fastest and most suitable dispatches for the event.

In addition to 112 calls, the information system also receives automatically forwarded fire notifications, eCalls made from vehicles and emergency notifications sent via SMS.

The information system will decide on the number and type of dispatch workers sent to the scene. For example, the information system will determine that a specific fire requires that two firefighter vehicles, with specific capacity, need to be sent out, or that in the case of a traffic accident with injured parties, both police and ambulance need to be sent out.

As every second counts when providing help to people, the information system of processing emergency notifications is a crucial tool that helps process necessary information rapidly and in a very precise manner.