Media

All media inquiries related to the Emergency Response Center should be sent to the email address....

For media inquiries outside of working hours, please call 628 7420. The on-call phone is intended for inquiries about extraordinary events that occur outside of working hours. The on-duty communications officer will respond to inquiries via phone or email in the evenings, on weekends, and on public holidays for more serious incidents to the extent and speed possible at that moment. The on-duty communications officer will not respond outside of working hours to inquiries that are:

• Extensive enough to require the work of several officials outside of working hours and are not related to a serious threat.
• About minor incidents that occurred outside of working hours and do not pose a serious threat.

Media Inquiries Submitted to the Emergency Response Center

The Emergency Response Center provides explanations about the reception of emergency calls and the dispatches made to the police, ambulance, and rescue services. Commenting on the work of the units responding to the calls falls under the competence of the respective organization’s representatives.

The Emergency Response Center does not disclose personal data of callers to the media and does not provide recordings of emergency calls to the media to protect the privacy of individuals.

The media relations of the Emergency Response Center are coordinated by the Communications Department of the Emergency Response Center.