The Estonian Emergency Response Centre is the first line of help in an emergency. The Emergency Response Centre responds, via the emergency phone number 112, to about a million calls per year. The approximately 250 employees of the Emergency Response Centre work round the clock, contributing to ensuring a safer living environment by directing the ambulance, rescue workers and police to emergency cases.
In addition to emergencies, the Emergency Response Centre also provides assistance to people in matters that do not involve danger to life, health or property. State helpline 1247 gives information line of the Rescue Service, the environmental emergency hotline and road information line. and At the moment it also serves as crisis information telephone that gives trusworthy info on state measures on coronavirus.
If necessary, the help and information centre can forward issues for solving to other institutions, as well as forward important information to the population.
By using means of modern technology, we are continuously working on making help even more accessible to people.
The Emergency Response Centre has four regional centres – in Tallinn, Tartu, Jõhvi and Pärnu.
In our work, we are guided by three core values – professionalism, speed and humanity.