The Estonian Emergency Response Centre is the first line of help in an emergency. The Emergency Response Centre responds, via the emergency phone number 112, to about a million calls per year. The approximately 250 employees of the Emergency Response Centre work round the clock, contributing to ensuring a safer living environment by directing the ambulance, rescue workers and police to emergency cases.
In addition to emergencies, the Emergency Response Centre also provides assistance to people in matters that do not involve danger to life, health or property. Our employees answer the information line of the Rescue Service 1524, the environmental emergency hotline 1313 and the road information line 1510. If necessary, the help and information centre can forward issues for solving to other institutions, as well as forward important information to the population.
By using means of modern technology, we are continuously working on making help even more accessible to people.
The Emergency Response Centre has four regional centres – in Tallinn, Tartu, Jõhvi and Pärnu.
In our work, we are guided by three core values – professionalism, speed and humanity.